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Embroidered Name Patch - product upgrade
Customize any of our products with your dog's name stitched to it!
This is not the only application of this patch, it can also contain short message like 'DO NOT PET' or show your phone and address just in case your dog gets lost.
Remember to leave your dog's name in the 'Product Customization' tab and hit SAVE before adding item to cart
THIS ITEM IS NOT A COLLAR BUT A PATCH STITCHED TO OUR PRODUCTS! Shouldn't be purchased alone.
Customize any of our products with your dog's name stitched to it! This is not the only application of this patch, it can also contain short message like 'DO NOT PET' or show your phone and address just in case your dog gets lost. Location of the patch varies depending on the product, it can be added to collar handle and underneath it, to harness handle (the one closer to dog's neck or to both if you purchase two patches), next to leash handle, on a collar with no handle it's placed over leash ring area and on puppy collars next to the d-ring
WARNING! patch on puppy collar changes its possible minimum setting by adding some nonadjustable length.
HOW TO ORDER:
EXAMPLE of a correct name message in PRODUCT CUSTOMIZATION tab: BRUNO
(optional) star on both sides of name, (optional) font like ATLAS from example photos
1. PICK YOUR FONT - if you decide on a custom font, leave a link to its download in the 'PRODUCT CUSTOMIZATION' box, find fonts on sites like dafont.com . The font has to have sharp edges and solid fill
2. PICK YOUR THREAD COLOUR
3. LEAVE DOG'S NAME IN CUSTOMIZATION NOTEBOX AND HIT SAVE -your dog's name or a short message ('do not pet', 'nervous', 'service dog' etc) that's the most important part! The handle and 25mm collars fit only ONE line of text! Collars with no handle can fit 2 lines in price of just one patch. ADD TO CART
4. PICK ANOTHER PATCH? You can get up to 3 lines of text UNDER the handle (like phone numbers, address) ONLY if you purchase a SECOND 'Embroidered Name Patch'. This option does not apply to items with no handle or to leashes. You can order a different font and colour for each patch. Make sure to describe all the details of both patches so we can get your idea right.
ADDING STARS/PAWPRINTS/SYMBOLS
Please note that any stars/dog paws/wolf paws/flowers etc. visible in our example pictures are only added on request. Different types can be found on Dafont.com under Dingbats theme, only simple symbols can be used. Unfortunately they cannot be added to all patches, those with long names or wide font have no room for additional symbols.
BACKGROUND COLOUR
The patch is embroidered on fabric most similar to your product colour/pattern that our stock allow but you can request a different background colour (green collar with black patch, Multicam collar with Coyote Brown patch etc). Make sure you note the change in the customization message.
The patch is ONLY available with one (or more) of our products purchase. Transactions for the patch alone will be cancelled and refunded.
MAKE SURE YOU'VE PICKED THE RIGHT COLLAR/HARNESS SIZE FOR YOUR DOG, CUSTOMIZED ITEMS CANNOT BE RETURNED.
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Shipping and payment
SHIPPING
Your order will be usually sent within 1-3 business days after cleared payment is received, unless stated otherwise in item description. If order details need clarification then the delay depends on the communication and agreement time. EU delivery usually takes 3-5 business days, USA, Canada and non-EU countries delivery takes around 5-9 business days but it might take longer if the parcel was held/delayed by customs. Some countries will charge customs taxes upon the parcel arrival if the parcel value is higher than the customs-free value. It's the customers responsibility to cover any fees connected with customs. We cannot mark parcels as 'GIFT' or lower their value to avoid taxes. Boxes and envelopes are amply sized and your items are well-protected. We use UPS and FedEx courier service.
We consider parcel lost only if the courier is not able to prove delivery.
Dear customers, the Season's rush is here! Due to large volume of orders and shipment delays the last guaranteed shipping dates for parcels to reach you before Christmas are: the USA 7th Dec, Australia 2nd Dec, Europe 11th Dec. Make sure to order early to allow for our processing times - check product description for time frame. Delivery times around Christmas are always prolonged - that's something we can't influence.
IF YOUR COUNTRY ISN'T ON OUR SHIPPING LIST PLEASE CONTACT US TO ARRANGE SHIPPING OPTIONS.
Countries we ship to (in alphabetic order):
Australia, Austria, Belgium, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, USA
ALSO: Hong Kong, Japan, Malaysia, New Zealand, Singapore, South Korea, Thailand, Turkey
Some of these countries require contacting us before placing an order so we can quote a shipping price
PAYMENT
1. PAYMENT TYPES ACCEPTED
- PayPal Express Checkout, both balance transfers and card payments. PayPal accepts cards like Visa, MasterCard, American Express and Discovery, there is no account needed to use PayPal service.
- STRIPE secure card payments. Featuring also Google Pay and Apple Pay. Millions of companies in over 120 countries use Stripe to start, run, and scale their businesses.
2. REFUND MEANS
Any refunds will be processed via the same channel original payment has occurred in. In example, PayPal payment would be returned to the buyer's PayPal account, payments by Credit/Debit Card would be returned to the card account.
3. PAYMENT PROCESSING and ORDER FULFILLMENT
Order will only be processed after positive payment authorization. Orders are usually fulfilled within 1-3 business days after cleared payment is received, unless stated otherwise in product description.
BUSINESS ORDERS PAYMENT
Business orders are to be agreed upon via email conversation, do not place your order on the website if you'd like to include your VAT on invoice or place a bulk order. Business orders should be paid via bank transfer. PayPal payment request will charged 2% handling fee. Pricing recalculation into Euro from PLN will be rounded to second decimal (digit after comma) and charged 2% conversion fee.
Stitching holds up outstandingly well! Holds up to swamps, ponds, brush, the washer, dryer and a teethy puppy brother!
I purchased the large collar, and I was able to shrink it to fit my 5 month old pup, yet I know she will grow into it, and she seems really comfortable with it on. The custom embroidered name is exceeds my expectations! My next purchase will be a harness for my little pup.