Shipping and payment

SHIPPING

Your order will be usually sent within 1-3 business days after cleared payment is received, orders with harnesses or cargo belts take 3-5 business days to post. EU delivery usually takes 3-6 business days, USA, Canada and non-EU countries delivery takes around 5-13 business days but it might take longer if the parcel was held/delayed by customs. Orders are placed in large bubble envelopes or cardboard boxes. We use your National Postal Service only so please check tracking on their sites.

Delivery times around Christmas are always prolonged - that's something we can't influence. We do not guarantee timely delivery for orders placed from 18 Nov - 15 Jan. 

Upon unsuccessful delivery, your parcel is going to be stored at your local post office for 14 days and you will receive attempted delivery notice in your mailbox/porch/safe place. If the parcel is uncollected by the buyer and returned to us, no refund will be offered. The parcel will be safely stored with us until fee for re-shipping is paid for.

We consider parcel lost in post only if there is no tracking update 10 business days after last est delivery date.

If the parcel arrives after we had refunded you a 'lost' order, it is your obligation to either refuse the collection of the parcel from postman so the parcel is returned to us unopened, OR pay us back the refunded amount.

Small orders up to 59 grams always have TWO postage options available, the cheaper one is NOT tracked and is chosen at buyers responsibility. This means that in rare cases the parcels gets lost in post we take no responsibility for the fact.

PLEASE mind that GLOBAL EXPRESS service allows parcel weight of only up to 2kg. This means that orders heavier than that will be packed into two separate parcels with two separate tracking numbers.

IF YOUR COUNTRY ISN'T ON OUR SHIPPING LIST PLEASE CONTACT US TO ARRANGE SHIPPING OPTIONS.

Countries served by postal tracked Global Express service:

Countries served by postal international tracked package:

We have taken Australia off our shipping destination because Australia Post doesn't keep track of international tracked parcels that we use. This means the tracking stops when parcel leaves Poland and the next update is the delivery confirmation. The parcel is impossible to locate during time in Australia and this period can take even up to 3 weeks.
We have customers that want to order nevertheless. The orders always arrive safe, the problem is we never know when to expect them. Customers from Australia have to agree to wait at least 3 week before inquiring about their parcels, however the parcels arrive often within two weeks. If you decide to order, use this random USA address and use the checkout notebox to enter your correct address.

The address should be:

Your name,
street name: See Address From Note,
town: Anaheim,
postcode: CALIFORNIA 92802,
country: United States

The shipping cost is as for USA/Canada/New Zealand

Parcels within Poland are served by 'Kurier 48' postal service.

Boxes and envelopes are amply sized and your items are well-protected.

Countries we ship to (in alphabetic order):

Europe: Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

American Continents: Brazil, Canada, the USA

ALSO: Hong Kong, Japan, Malaysia, New Zealand, Singapore, South Korea, Thailand, Turkey

Some of these countries require contacting us before placing an order so we can quote a price

PAYMENT

1. PAYMENT TYPES ACCEPTED

• PayPal Express Checkout, both balance transfers and card payments. PayPal accepts cards like Visa, MasterCard, American Express and Discovery, there is no account needed to use PayPal service.

• STRIPE secure card payments. Featuring also Google Pay and Apple Pay. Millions of companies in over 120 countries use Stripe to start, run, and scale their businesses.

2. REFUND MEANS

Any refunds will be processed via the same channel original payment has occurred in. In example, PayPal payment would be returned to the buyer's PayPal account, payments by Credit/Debit Card would be returned to the card account.

3. Payment Processing and Order Fulfillment

Order will only be processed after positive payment authorization. Orders are fulfilled within 1-3 business days after cleared payment is received, unless stated otherwise in product description.