Remember to leave your dog's name in the 'Product Customization' tab and hit SAVE before adding item to cart
THIS ITEM IS NOT A COLLAR BUT A PATCH STITCHED TO OUR PRODUCTS! Shouldn't be purchased alone.
Customize any of our products with your dog's name stitched to it! This is not the only application of this patch, it can also contain short message like 'DO NOT PET' or show your phone and address just in case your dog gets lost. Location of the patch varies depending on the product, it can be added to collar handle and underneath it, to harness handle (the one closer to dog's neck or to both if you purchase two patches), next to leash handle, on a collar with no handle it's placed over leash ring area and on puppy collars next to the d-ring
WARNING! patch on puppy collar changes its possible minimum setting by adding some nonadjustable length.
1. PICK YOUR FONT - if you decide on a custom font, leave a link to its download in the 'PRODUCT CUSTOMIZATION' box, find fonts on sites like dafont.com
2. PICK YOUR THREAD COLOUR
3. LEAVE DOG'S NAME IN CUSTOMIZATION NOTEBOX AND HIT SAVE -your dog's name or a short message ('do not pet', 'nervous', 'service dog' etc) that's the most important part! The handle and 25mm collars fit only ONE line of text! Collars with no handle can fit 2 lines in price of just one patch. ADD TO CART
4. PICK ANOTHER PATCH? You can get up to 3 lines of text UNDER the handle (like phone numbers, address) ONLY if you purchase a SECOND 'Embroidered Name Patch'. This option does not apply to items with no handle or to leashes. You can order a different font and colour for each patch. Make sure to describe all the details of both patches so we can get your idea right.
Please note that any stars/dog paws/wolf paws/flowers etc. visible in our example pictures are only added on request. Different types can be found on Dafont.com under Dingbats theme, only simple symbols can be used. Unfortunately they cannot be added to all patches, those with long names or wide font have no room for additional symbols.
The patch is embroidered on fabric most similar to your product colour/pattern that our stock allow but you can request a different background colour (green collar with black patch, Multicam collar with Coyote Brown patch etc). Make sure you note the change in the customization message.
The patch is ONLY available with one (or more) of our products purchase. Transactions for the patch alone will be cancelled and refunded.
MAKE SURE YOU'VE PICKED THE RIGHT COLLAR/HARNESS SIZE FOR YOUR DOG, CUSTOMIZED ITEMS CANNOT BE RETURNED.
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Delivery times around Christmas are always prolonged - that's something we can't influence. We do not guarantee timely delivery for orders placed from 18 Nov - 15 Jan.
PLEASE mind that GLOBAL EXPRESS service allows parcel weight of only up to 2kg. This means that orders heavier than that will be packed into two separate parcels with two separate tracking numbers.
Countries served by postal tracked Global Express service:
(excl. Czech Republic, Poland, Turkey)
|USA and Canada, |
|up to |
sent as a plain letter
Countries served by postal international tracked package:
|up to 1kg||35.00PLN|
|1.1-4kg||52.00PLN - 59.00PLN|
The address should be:
street name: See Address From Note,
postcode: CA 92802,
country: United States
The shipping cost is as for USA/Canada/New Zealand
Parcels within Poland are served by 'Kurier 48' postal service.
|up to 59 grams|
sent as a plain letter
|up to 500 grams||11.00PLN|
Boxes and envelopes are amply sized and your items are well-protected.
Countries we ship to (in alphabetic order):
Europe: Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
American Continents: Brazil, Canada, the USA
ALSO: Hong Kong, Japan, Malaysia, New Zealand, Singapore, South Korea, Thailand, Turkey
1. PAYMENT TYPES ACCEPTED
2. REFUND MEANS
Any refunds will be processed via the same channel original payment has occurred in. In example, PayPal payment would be returned to the buyer's PayPal account, payments by Credit/Debit Card would be returned to the card account.
3. Payment Processing and Order Fulfillment
Order will only be processed after positive payment authorization. Orders are fulfilled within 1-3 business days after cleared payment is received, unless stated otherwise in product description.