Shipping and payment

SHIPPING

Your order will be usually sent within 1-3 business days after cleared payment is received, unless stated otherwise in item description. If order details need clarification then the delay depends on the communication and agreement time. EU delivery usually takes 5-10 business days, USA, Canada and non-EU countries delivery takes around 10-20 business days but it might take longer if the parcel was held/delayed by customs. Some countries will charge customs taxes upon the parcel arrival if the parcel value is higher than the customs-free value. It's the customers responsibility to cover any fees connected with customs. We cannot mark parcels as 'GIFT' or lower their value to avoid taxes. Boxes and envelopes are amply sized and your items are well-protected. 
♦♦♦♦ We ship via POSTAL SERVICES, the speed of delivery depends on the distance and your country's post office ♦♦♦♦
We do not consider parcel lost in post until 5 business days after the expected delivery date.

CUSTOMERS FROM THE UK and NORWAY can place their orders from our Etsy shop at https://www.etsy.com/shop/MiaK9Outdoor . Please contact us via Etsy and provide a screenshot of your cart, we'll make a private one-click listing for you to purchase. Some items from the website might not be available on Etsy, that is why we'll need the screenshot. You can also purchase on Etsy by picking the items from the shop offer. Customers with BT code - Northern Ireland, can place the order on the website by picking Ireland as their country - Please leave a note that it's for BT area in the UK.

Dear customers, the Season's rush is here! Due to large volume of orders and shipment delays the last guaranteed shipping dates for parcels to reach you before Christmas are: the USA 7th Dec, Australia 2nd Dec, Europe 11th Dec. Make sure to order early to allow for our processing times - check product description for time frame. Delivery times around Christmas are always prolonged - that's something we can't influence.

IF YOUR COUNTRY ISN'T ON OUR SHIPPING LIST PLEASE CONTACT US TO ARRANGE SHIPPING OPTIONS.

Countries we ship to (in alphabetic order):

Austria, Belgium, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, the USA

PAYMENT

1. PAYMENT TYPES ACCEPTED

• STRIPE secure card payments. Featuring also Google Pay and Apple Pay. Millions of companies in over 120 countries use Stripe to start, run, and scale their businesses.

2. REFUND MEANS

Any refunds will be processed via the same channel original payment has occurred in. In example, PayPal payment would be returned to the buyer's PayPal account, payments by Credit/Debit Card would be returned to the card account.

3. PAYMENT PROCESSING and ORDER FULFILLMENT

Order will only be processed after positive payment authorization. Orders are usually fulfilled within 1-3 business days after cleared payment is received, unless stated otherwise in product description.