We are not taking new orders at present and working on fulfilling the current ones
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(disclaimer: sharp objects will cut the fabric, no chewing!)
Embroidered Name Patch upgrade can only be stitched to the collar when ordered WITHOUT patch area. If the collar is purchased with the patch area, the name embroidery is going to be made in a form of detachable patch 1.5" x 5"
Please be aware that by altering any detail of this product, like changing size to a custom one, requesting changing of hardware/thread colours, adding an ID ring or a sew-on patch etc. , you willingly surrender your right to return the item, even if you change your mind or it does not fit. This does not affect your statutory rights. You have only legal right to return a customized item if a fault is found in it. This law covers all countries we sell to. For more details see our Policies.
Q: How long before I receive my order?
Your order will be usually sent within 1-3 business days after cleared payment is received, unless stated otherwise in item description. If order details need clarification then the delay depends on the communication and agreement time. EU delivery usually takes 3-5 business days, USA, Canada and non-EU countries delivery takes around 5-9 business days but it might take longer if the parcel was held/delayed by customs. Some countries will charge customs taxes upon the parcel arrival if the parcel value is higher than the customs-free value. ♦ It's the customers responsibility to cover any fees connected with customs ♦ We cannot mark parcels as 'GIFT' or lower their value to avoid taxes. Boxes and envelopes are amply sized and your items are well-protected. We use UPS/Fedex courier service – depends on the destination country
We consider parcel lost only if the courier is not able to prove delivery.
Q: How do I know which size fits my dog? Where should I measure the neck?
A: To measure correct size of a collar, put measuring tape around the spot collar usually sits at, make it tight enough to be snug and slacken slightly to fit 2 fingers under it. Never get a collar that is just right, leave at least 1 inch spare or 1.5inch for dogs with thick fur.
If your dog's neck is just on the end of one size, pick next size up, never pick a collar that is 'just right', you'll need some adjustment up or down if your dogs changes weight or is really furry and the fur has to fit under the collar too.
|Width||50 mm / 2 inch|
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Countries we ship to (in alphabetic order):
Argentina, Australia, Austria, Belgium, Brazil, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Kazakhstan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, the USA
Some of these countries require contacting us before placing an order so we can quote a shipping price.
1. PAYMENT TYPES ACCEPTED
2. REFUND MEANS
Any refunds will be processed via the same channel original payment has occurred in. In example, PayPal payment would be returned to the buyer's PayPal account, payments by Credit/Debit Card would be returned to the card account.
3. PAYMENT PROCESSING and ORDER FULFILLMENT
Order will only be processed after positive payment authorization. Orders are usually fulfilled within 1-3 business days after cleared payment is received, unless stated otherwise in product description.
Business orders are to be agreed upon via email conversation, do not place your order on the website if you'd like to include your VAT on the invoice or place a bulk order. Business orders should be paid via bank transfer.