We are not taking new orders at present and working on fulfilling the current ones
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Q: How long before I receive my order?
Your order will be usually sent within 1-3 business days after cleared payment is received, orders with harnesses or cargo belts take 3-5 business days to post. EU delivery usually takes 3-6 business days, USA, Canada and non-EU countries delivery takes around 5-13 business days but it might take longer if the parcel was held/delayed by customs. Orders are placed in large bubble envelopes or cardboard boxes. I use your National Postal Service only so please check tracking on their sites.
We consider parcel lost in post only if there is no tracking update 10 business days after last est delivery date.
Countries we ship to (in alphabetic order):
Argentina, Australia, Austria, Belgium, Brazil, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Kazakhstan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, the USA
Some of these countries require contacting us before placing an order so we can quote a shipping price.
1. PAYMENT TYPES ACCEPTED
2. REFUND MEANS
Any refunds will be processed via the same channel original payment has occurred in. In example, PayPal payment would be returned to the buyer's PayPal account, payments by Credit/Debit Card would be returned to the card account.
3. PAYMENT PROCESSING and ORDER FULFILLMENT
Order will only be processed after positive payment authorization. Orders are usually fulfilled within 1-3 business days after cleared payment is received, unless stated otherwise in product description.
Business orders are to be agreed upon via email conversation, do not place your order on the website if you'd like to include your VAT on the invoice or place a bulk order. Business orders should be paid via bank transfer.