Q: How long before I receive my order?
Your order will be usually sent within 1-3 business days after cleared payment is received, orders with harnesses or cargo belts take 3-5 business days to post. EU delivery usually takes 3-6 business days, USA, Canada and non-EU countries delivery takes around 5-13 business days but it might take longer if the parcel was held/delayed by customs. Orders are placed in large bubble envelopes or cardboard boxes. I use your National Postal Service only so please check tracking on their sites.
We consider parcel lost in post only if there is no tracking update 10 business days after last est delivery date.
Delivery times around Christmas are always prolonged - that's something we can't influence. We do not guarantee timely delivery for orders placed from 18 Nov - 15 Jan.
PLEASE mind that GLOBAL EXPRESS service allows parcel weight of only up to 2kg. This means that orders heavier than that will be packed into two separate parcels with two separate tracking numbers.
Countries served by postal tracked Global Express service:
(excl. Czech Republic, Poland, Turkey)
|USA and Canada, |
|up to |
sent as a plain letter
Countries served by postal international tracked package:
|up to 1kg||35.00PLN|
|1.1-4kg||55.00PLN - 59.00PLN|
The address should be:
street name: See Address From Note,
postcode: CALIFORNIA 92802,
country: United States
The shipping cost is as for USA/Canada/New Zealand
Parcels within Poland are served by 'Kurier 48' postal service.
|up to 59 grams|
sent as a plain letter
|up to 500 grams||11.00PLN|
Boxes and envelopes are amply sized and your items are well-protected.
Countries we ship to (in alphabetic order):
Europe: Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
American Continents: Brazil, Canada, the USA
ALSO: Hong Kong, Japan, Malaysia, New Zealand, Singapore, South Korea, Thailand, Turkey
1. PAYMENT TYPES ACCEPTED
2. REFUND MEANS
Any refunds will be processed via the same channel original payment has occurred in. In example, PayPal payment would be returned to the buyer's PayPal account, payments by Credit/Debit Card would be returned to the card account.
3. Payment Processing and Order Fulfillment
Order will only be processed after positive payment authorization. Orders are fulfilled within 1-3 business days after cleared payment is received, unless stated otherwise in product description.