Puppy Collar size chart:
Size S: 25 cm - 31 cm / 9.8 inch - 12 inch
Size M: 30 cm - 41 cm / 11.8 inch - 16 inch
Size L: 35 cm - 51 cm / 13.7 inch - 20 inch
The collar is designed for small dogs up to 25kg/55lbs, our guarantee won't cover damage made by larger dogs.
SEE THE TITLE FOR THIS ITEM'S SIZES AVAILABLE
Every now and again we 'clean' our stocks out of ready-made products. As you're probably aware that all of our standard products are made-to-order so that when you get them, you know this item was made especially for you, the ready-made items -even though perfectly made- are sold at discounted prices! Hurry up as many of these are singles and are disappearing fast!
The SALE items are:
- display products,
- leftovers of discontinued lines or colours,
- customer returns (unused only - the ones used or damaged are disposed of),
- product prototypes,
- items made for product photos.
Of course all of them are complete, undamaged, unused and covered by our guarantee.
PLEASE TAKE CARE WHEN TAKING MEASUREMENTS! Always measure around the POINT THE COLLAR USUALLY SITS AT. If your dog is very furry make sure you measure the neck not the volume of hair on it, pull the meter tight around dog's neck and give it enough slack to fit two fingers underneath. Never order a collar that is just right, if it's just on the size border pick the next size up or down
Made of the same materials used in our adult dog gear.
-single layer of 25mm polyamide webbing
-ITW Nexus buckle made of Acetal
-tear and rot resistant Amann thread
Q: How long before I receive my order?
Your order will be usually sent within 1-3 business days after cleared payment is received, orders with harnesses or cargo belts take 3-5 business days to post. EU delivery usually takes 3-6 business days, USA, Canada and non-EU countries delivery takes around 5-13 business days but it might take longer if the parcel was held/delayed by customs. Orders are placed in large bubble envelopes or cardboard boxes. I use your National Postal Service only so please check tracking on their sites.
We consider parcel lost in post only if there is no tracking update 10 business days after last est delivery date.
Q: How do I know which size fits my dog? Where should I measure the neck?
A:To measure correct size of a collar, put measuring tape around the spot collar usually sits at, make it tight enough to be snug and slacken slightly to fit 2 fingers under it. Never get a collar that is just right, leave at least 1 inch spare or 1.5inch for dogs with thick fur.
If your dog's neck is just on the end of one size, pick next size up, never pick a collar that is 'just right', you'll need some adjustment up or down if your dogs changes weight or is really furry and the fur has to fit under the collar too.
Shipping and payment
Your order will be usually sent within 1-3 business days after cleared payment is received, unless stated otherwise in item description. If order details need clarification then the delay depends on the communication and agreement time. EU delivery usually takes 3-5 business days, USA, Canada and non-EU countries delivery takes around 5-9 business days but it might take longer if the parcel was held/delayed by customs. Some countries will charge customs taxes upon the parcel arrival if the parcel value is higher than the customs-free value. It's the customers responsibility to cover any fees connected with customs. We cannot mark parcels as 'GIFT' or lower their value to avoid taxes. Boxes and envelopes are amply sized and your items are well-protected. We use UPS and FedEx courier service.
We consider parcel lost only if the courier is not able to prove delivery.
Delivery times around Christmas are always prolonged - that's something we can't influence. We do not guarantee timely delivery for orders placed between 25 Nov - 15 Jan.
Small orders up to 59 grams always have TWO postage options available, the cheaper one is NOT tracked postal letter and is chosen at buyers responsibility. This means that in rare cases the parcels gets lost in post we take no responsibility for the fact.
IF YOUR COUNTRY ISN'T ON OUR SHIPPING LIST PLEASE CONTACT US TO ARRANGE SHIPPING OPTIONS.
Countries we ship to (in alphabetic order):
Australia, Austria, Belgium, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, USA
ALSO: Hong Kong, Japan, Malaysia, New Zealand, Singapore, South Korea, Thailand, Turkey
Some of these countries require contacting us before placing an order so we can quote a shipping price
1. PAYMENT TYPES ACCEPTED
- PayPal Express Checkout, both balance transfers and card payments. PayPal accepts cards like Visa, MasterCard, American Express and Discovery, there is no account needed to use PayPal service.
- STRIPE secure card payments. Featuring also Google Pay and Apple Pay. Millions of companies in over 120 countries use Stripe to start, run, and scale their businesses.
2. REFUND MEANS
Any refunds will be processed via the same channel original payment has occurred in. In example, PayPal payment would be returned to the buyer's PayPal account, payments by Credit/Debit Card would be returned to the card account.
3. PAYMENT PROCESSING and ORDER FULFILLMENT
Order will only be processed after positive payment authorization. Orders are usually fulfilled within 1-3 business days after cleared payment is received, unless stated otherwise in product description.
BUSINESS ORDERS PAYMENT
Business orders are to be agreed upon via email conversation, do not place your order on the website if you'd like to include your VAT on invoice or place a bulk order. Business orders should be paid via bank transfer. Pricing recalculation into other currency than PLN will be rounded to second decimal (digit after comma) and charged 2% conversion fee.