Shipping and payment
Your order will be usually sent within 1-3 business days after cleared payment is received, unless stated otherwise in item description. If order details need clarification then the delay depends on the communication and agreement time. EU delivery usually takes 3-5 business days, USA, Canada and non-EU countries delivery takes around 5-9 business days but it might take longer if the parcel was held/delayed by customs. Some countries will charge customs taxes upon the parcel arrival if the parcel value is higher than the customs-free value. It's the customers responsibility to cover any fees connected with customs. We cannot mark parcels as 'GIFT' or lower their value to avoid taxes. Boxes and envelopes are amply sized and your items are well-protected. We use UPS and FedEx courier service.
We consider parcel lost only if the courier is not able to prove delivery.
Delivery times around Christmas are always prolonged - that's something we can't influence. We do not guarantee timely delivery for orders placed between 25 Nov - 15 Jan.
Small orders up to 59 grams always have TWO postage options available, the cheaper one is NOT tracked postal letter and is chosen at buyers responsibility. This means that in rare cases the parcels gets lost in post we take no responsibility for the fact.
IF YOUR COUNTRY ISN'T ON OUR SHIPPING LIST PLEASE CONTACT US TO ARRANGE SHIPPING OPTIONS.
Countries we ship to (in alphabetic order):
Australia, Austria, Belgium, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, USA
ALSO: Hong Kong, Japan, Malaysia, New Zealand, Singapore, South Korea, Thailand, Turkey
Some of these countries require contacting us before placing an order so we can quote a shipping price
1. PAYMENT TYPES ACCEPTED
- PayPal Express Checkout, both balance transfers and card payments. PayPal accepts cards like Visa, MasterCard, American Express and Discovery, there is no account needed to use PayPal service.
- STRIPE secure card payments. Featuring also Google Pay and Apple Pay. Millions of companies in over 120 countries use Stripe to start, run, and scale their businesses.
2. REFUND MEANS
Any refunds will be processed via the same channel original payment has occurred in. In example, PayPal payment would be returned to the buyer's PayPal account, payments by Credit/Debit Card would be returned to the card account.
3. PAYMENT PROCESSING and ORDER FULFILLMENT
Order will only be processed after positive payment authorization. Orders are usually fulfilled within 1-3 business days after cleared payment is received, unless stated otherwise in product description.
BUSINESS ORDERS PAYMENT
Business orders are to be agreed upon via email conversation, do not place your order on the website if you'd like to include your VAT on invoice or place a bulk order. Business orders should be paid via bank transfer. Pricing recalculation into other currency than PLN will be rounded to second decimal (digit after comma) and charged 2% conversion fee.