Please be aware that by altering any detail of this product, like changing size to a custom one, requesting changing of hardware/thread colours, adding an ID ring or a sew-on patch etc. , you willingly surrender your right to return the item, even if you change your mind or it does not fit. This does not affect your statutory rights. You have only legal right to return a customized item if a fault is found in it. This law covers all countries we sell to. For more details see our Policies.
Q: How long before I receive my order?
Your order will be usually sent within 1-3 business days after cleared payment is received, orders with harnesses or cargo belts take 3-5 business days to post. EU delivery usually takes 3-6 business days, USA, Canada and non-EU countries delivery takes around 5-13 business days but it might take longer if the parcel was held/delayed by customs. Orders are placed in large bubble envelopes or cardboard boxes. I use your National Postal Service only so please check tracking on their sites.
We consider parcel lost in post only if there is no tracking update 10 business days after last est delivery date.
Q: How do I know which size fits my dog? Where should I measure the neck?
A:To measure correct size of a collar, put measuring tape around the spot collar usually sits at, make it tight enough to be snug and slacken slightly to fit 2 fingers under it. Never get a collar that is just right, leave at least 1 inch spare or 1.5inch for dogs with thick fur.
If your dog's neck is just on the end of one size, pick next size up, never pick a collar that is 'just right', you'll need some adjustment up or down if your dogs changes weight or is really furry and the fur has to fit under the collar too.
|Width||2 inch / 50 mm|
Customize any of our products with your dog's name stitched to it! This is not the only application of this patch, it can also contain short message like 'DO NOT PET' or show your phone and address just in case your dog gets lost. Remember to leave your dog's name in the 'Product Customization' tab and hit SAVE before adding item to cart
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PLEASE mind that GLOBAL EXPRESS service allows parcel weight of only up to 2kg. This means that orders heavier than that will be packed into two separate parcels with two separate tracking numbers.
Countries served by postal tracked Global Express service:
(excl. Czech Republic, Slovakia and Germany, Poland, Turkey)
|USA and Canada, |
|up to |
sent as a plain letter
Countries served by postal international tracked package:
|up to 2kg||35.00PLN|
|2-4kg||52.00PLN - 59.00PLN|
Parcels within Poland are served by 'Kurier 48' postal service.
|up to 59 grams|
sent as a plain letter
|up to 500 grams||11.00PLN|
Boxes and envelopes are amply sized and your items are well-protected.
Countries we ship to (in alphabetic order):
Europe: Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
American Continents: Brazil, Canada, the USA
ALSO: Hong Kong, Japan, Malaysia, New Zealand, Singapore, South Korea, Thailand, Turkey
1. PAYMENT TYPES ACCEPTED
2. REFUND MEANS
Any refunds will be processed via the same channel original payment has occurred in. In example, PayPal payment would be returned to the buyer's PayPal account, payments by Credit/Debit Card would be returned to the card account.
3. Payment Processing and Order Fulfillment
Order will only be processed after positive payment authorization. Orders are fulfilled within 1-3 business days after cleared payment is received, unless stated otherwise in product description.